Delivering Trusted, Person-Centred Clinical & Allied Health Care to Australian Aged Care
Proactive, GP-led medical care combined with on-site physiotherapy and AI-powered clinical operations — ensuring every resident receives continuous, dignified care without disruption.
A Widening Gap in Aged Care Clinical Services
Demographic shifts, workforce shortages, and policy reforms are converging to create a crisis — leaving facilities exposed and residents without the proactive care they deserve.
Rapidly Ageing Population
Australia's 85+ population is projected to grow by 36% over the next five years — from 0.59 million in 2024 to over 0.80 million by 2030. Residents carry significantly higher rates of complex medical comorbidities, frailty, and cognitive impairment.
Support at Home Reform Pressures
Higher means-tested co-payments under Support at Home will accelerate transitions into residential care. The complexity of residents entering RACFs is expected to increase further as only the highest-acuity individuals move to residential settings.
Declining GP Access
GP consultations per RACF resident per year have fallen 28% — from 24 in FY17 to just 17 in FY23. Regional residents receive only 15 consultations per year vs 19 in metro. The AMA forecasts a national shortfall of 10,600+ GP FTEs by 2031–32.
The Integrated Care Ecosystem
A unified clinical model combining GP-led care, allied health, and AI-powered operations — built to deliver continuous, proactive care across every facility we partner with.
GP-Led Care
- Face-to-face consultations at the facility on scheduled visit days
- Seamless off-visit telehealth continuity with the same GP
- Proactive care plan reviews, medication management & deprescribing
- Structured care routines reducing avoidable hospitalisations and ED visits
On-Site Physiotherapy
- Targeted falls-prevention programs delivered within the facility
- Addressing the critical gap — current 8 mins/day vs. 20 mins recommended
- Strength, balance & post-hospital rehabilitation
- Medicare-funded sessions under Chronic Disease Management plans
PulseQ AI Operations
- Automated clinical request intake from nursing staff in seconds
- Real-time urgency categorisation
- Intelligent clinician routing — right request to the right doctor
- Full audit trail for compliance, care minutes documentation & follow-up
Comprehensive Specialist Network & Multi-Disciplinary Care
MyTrustedCare seamlessly coordinates a full spectrum of specialist care avenues — acting as your facility's integrated clinical anchor for every resident need.
All specialist referrals are coordinated directly by our clinical team — ensuring timely access, closed-loop communication, and zero administrative burden on facility staff.
The Partnership Advantage
Clear, measurable operational and emotional benefits for every stakeholder — facility operators, residents, and their families.
For the Facility
- Market differentiation through superior clinical services and resident outcomes
- Reliable, scheduled GP access — no more chasing external practices
- Reduced emergency department callouts via structured proactive routines
- Zero administrative friction — AI handles scheduling, follow-ups & reporting
- Clear medical plans and documentation for every consultation
- Falls prevention physio reducing hospitalisations and operational risk
For Residents & Families
- Face-to-face GP at the facility — zero travel stress
- Preserved dignity through continuous provider relationships
- Personalised, proactive care plans — not reactive one-size scripting
- Transparent monthly statements — families always informed
- Timely specialist referrals coordinated by our clinical team
- Families kept informed and included at every step of care
Our Founding Team
Built by four founders whose complementary expertise spans strategy, clinical care, technology, and on-the-ground aged care delivery.
Mithilesh Pathak
Co-Founder — Strategy & Operations
- Ex-McKinsey, BCG, Kearney & Accenture
- 15+ years Tier 1 management consulting
- Deep expertise in healthcare & aged care
- MBA from Indian Institute of Management
Pallavi Hardikar
Co-Founder — Clinical Lead (Physiotherapy)
- AHPRA Registered Physiotherapist
- 10+ years experience (India, Singapore & Australia)
- Specialist in NDIS, Support at Home & RACF
- Expert in falls prevention & rehabilitation
Vikas Kaushik
Co-Founder — Technology & AI
- Experienced technology leader & AI specialist
- Track record in AI-driven healthcare solutions
- Architect of PulseQ triage platform
- Scalable health-tech product development
Jasmeen Kaur
Co-Founder — Community & Relationships
- Deep experience in Support at Home programs
- Specialist in managing elder relationships
- Strong aged care regulatory understanding
- Champion for resident-centred, dignity-first care
Partner With MyTrustedCare
Ready to bring reliable GP access, on-site physio, and AI-powered clinical operations to your facility? Complete the form below and our team will be in touch within 24 hours.
Ready to Transform Clinical Care at Your Facility?
Join the growing number of RACFs delivering reliable GP access, on-site physiotherapy, and AI-powered clinical operations to their residents.